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FAQ Page

FAQ Page

Explore Your Questions

How does it work with two wallets?
At our investment company, we use two separate wallets for enhanced security and efficiency: Main Wallet: This wallet is used for storing the company’s operational funds, including deposits and withdrawals. It ensures that transactions are processed smoothly and securely. Client Wallet: Each client has a unique wallet linked to their account. Deposits made into this wallet are reflected in your account balance, and withdrawals are processed from here. When you deposit funds, they are transferred from your external wallet to your client wallet. For withdrawals, you initiate the transfer from your client wallet to your external wallet. This separation helps us maintain a high level of security and ensures that client funds are managed effectively.
Is there an option for manual Deposit?
Deposits are processed automatically through our secure system. To make a deposit, you need to transfer funds from your external wallet to your client wallet using the deposit address provided in your account dashboard. If you encounter any issues or need assistance, our support team is available to help.
How to Withdraw Money
To withdraw money from your account, follow these steps: 1. Log In: Access your account on our platform. 2. Go to the Withdrawal Section: Navigate to the "Withdrawals" tab in your account dashboard. 3. Enter Withdrawal Details: Specify the amount you wish to withdraw and provide the address of your external wallet. 4. Confirm Withdrawal: Review the details and confirm the transaction. You may be required to complete additional security verification. 5. Processing Time: Withdrawals are typically processed within a few hours, but please allow up to 24 hours for completion depending on network congestion.
How can I upgrade my Ranking
Upgrading your ranking within our system typically involves increasing your investment or meeting specific performance criteria. Here’s how you can do it: Increase Investment: Invest more funds into your account to move up to higher tiers or levels. Achieve Milestones: Meet certain milestones or performance metrics as outlined in our ranking criteria. Participate in Promotions: Engage in any ongoing promotions or bonus programs that might offer ranking upgrades. For detailed information on how to upgrade your ranking, please refer to our "Rankings" section in the account dashboard or contact our support team.
How the Referral Levels works?
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